Terms & Conditions

Terms and Conditions

These terms and conditions are the contract between you and Joanne Sims Wellbeing (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

We are Joanne Sims Wellbeing, a company based in the United Kingdom. Our address is 17 Winston Way, Ringwood, Hampshire, BH24 1QG.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms

1. Definitions

“Consumer” means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.

“Content” means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.

Joanne Sims Wellbeing Membership” means any service we provide, whether through Our Website or otherwise. It includes the membership service we provide as set out on Our Website and in this contract.

"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

“Services” means all of the services available from Our Website, whether free or charged.

“Our Website” means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us Joanne Sims Wellbeing. It includes all web pages controlled by us.

2. Our contract

2.1. These terms and conditions regulate the business relationship between you and us. By buying Joanne Sims Wellbeing or using Our Website free of charge, you agree to be bound by them.

2.2. We do not offer the Services in all countries. We may refuse to provide the Services if you live in a country we do not serve.

2.3. In entering into this contract you have not relied on any representation or information from any source except the definition and explanation of the Services given on Our Website.

2.4. Subject to these terms and conditions, we agree to provide to you some or all of the Services described on Our Website at the prices we charge from time to time.

2.5. Our contract with you and licence to you last for [one year from the date of start / payment]. Any continuation by us or by you after the expiry of [one year] is a new contract under the terms then posted on Our Website. Your continued use of our Services after that shall be deemed acceptance by you of the changed Service, system and/or terms.

2.6. The contract between us comes into existence when we receive payment from you for a Service.

2.7. If we give you free access to a Service or feature on Our Website which is normally a charged feature, and that Service or feature is usually subject to additional contractual terms, you now agree that you will abide by those terms.

2.8. We may change this agreement in any way at any time. The version applicable to your contract is the version which was posted on Our Website at the time that the contract was made.

3. Your account and personal information

3.1. When you visit Our Website, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

3.2. You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

3.3. You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

4. Membership from Joanne Sims Wellbeing

4.1. Our basic Service is free of charge. You may use it subject to your compliance with the terms of this agreement.

4.2. Details of the cost and benefits of Joanne Sims Wellbeing Membership are as set out on Our Website. You may subscribe to Joanne Sims Wellbeing Membership Services at any time.

4.3. If you subscribe to Joanne Sims Wellbeing Membership as a Consumer, the law provides that you can opt out of your right to the 14 day cancellation period. Of course, we will not accept your subscription request unless you agree to lose your cancellation right.

4.4. You do this by instructing us to allow subscription immediately, or as soon as we can. If you do that, we will give you Joanne Sims Wellbeing Membership immediately and you lose your right to cancel your order.

4.5. By accepting these terms, you now agree that you are instructing us to give you Joanne Sims Wellbeing Membership immediately and you understand that, in doing so, you lose your right to cancel your order within 14 days.

4.6. If you give up your right to cancel, that will apply to any renewal of your Joanne Sims Wellbeing Membership at any time from now.

4.7. Apart from your cancellation right, termination of Joanne Sims Wellbeing Membership will be regulated by this contract set out in paragraph 14 below.

4.8. You may not transfer your Joanne Sims Wellbeing Membership to any other person.

4.9. We reserve the right to modify the Joanne Sime Wellbeing Membership rules or system and to change the terms and conditions of this agreement at any time, without notice. Your continued use of the Joanne Sims Wellbeing Membership after such modifications shall be deemed an acceptance by you to be bound by the terms of the modified agreement. The terms that apply to you are those posted here on Our Website on the day you join as a member.

5. Prices

5.1. The price payable for Services that you order is clearly set out on Our Website.

5.2. The price charged for any Service may differ from one country to another. You may not be entitled to the lowest price unless you reside in the qualifying country.

5.3. Prices are inclusive of any applicable value added tax or other sales tax.

5.4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

5.5. Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

5.6. You will pay all sums due to us under this agreement by the means specified without any set-off, deduction or counterclaim.

5.7. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.

6. Renewal payments

6.1. At least four weeks before expiry of the period, for which you have paid, we shall send you a message to your last known email address to tell you that your Joanne Sims Wellbeing Membership and licence to use the Services is shortly to expire and to invite you to renew. An invoice for the new period will be included.

6.2. At any time before expiry of your Joanne Sims Wellbeing Membership, you may use the “sign in” tab on Our Website to access your personal information and change your requirements for Services or cancel renewal.

6.3. At expiry of your Joanne Sims Wellbeing Membership we shall automatically take payment from your credit card of the sum specified on the invoice sent earlier and shall confirm the renewal of your Joanne Sims Wellbeing Membership for a further period by sending you an email message.

6.4. Subject to last previous sub-paragraph, you may cancel Joanne Sims Wellbeing Membership within 14 days after we confirm the renewal. However if any of the products/services relating to the membership have been used/accessed you waive your right to any refund and as such will be at your discretion. If a refund is due, the amount will be limited to the current membership period and we aim to get it to you within 14 days of the confirmation of the cancellation of your membership.

6.5. Other than the limitation set out above Joanne Sims Wellbeing Membership is non-refundable and non-transferable.

7. Security of your credit card

We take care to make Our Website safe for you to use.

7.1. Card payments are not processed on a page controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. We use Stripe and snipcart. Please refer to their privacy policies for information on how they process and hold your data.

Stripe - Privacy Policy - United Kingdom | Stripe | United Kingdom

Snipcart - dpa.pdf (snipcart.com)

7.2. If you have asked us to remember your credit card details for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

8. Restrictions on what you may Post to Our Website

8.1. We may, at our discretion, read, assess, review or moderate any Content Posted on Our Website. If we do, we need not to notify you or give you a reason.

8.2. You agree that you will not use or allow anyone else to use Our Website to Post a Content which is or may:

8.2.1 be malicious or defamatory;

8.2.2 consist in commercial audio, video or music files;

8.2.3 be obscene, offensive, threatening or violent;

8.2.4 be sexually explicit or pornographic;

8.2.5 be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

8.2.6 give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

8.2.7 solicit passwords or personal information from anyone;

8.2.8 be used to sell any goods or services or for any other commercial use;

8.2.9 include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

8.2.10 link to any of the material specified above, in this paragraph.

8.2.11 Post excessive or repeated off-topic messages to any forum or group;

8.2.12 sending age-inappropriate communications or Content to anyone under the age of [18].

9. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

9.1. hyperlinks, other than those specifically authorized by us;

9.2. keywords or words repeated, which are irrelevant to the Content Posted.

9.3. the name, logo or trademark of any organisation other than that of you or your client.

9.4. inaccurate, false, or misleading information.

10. How we handle your Content

10.1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 which is at https://joannesimswellbeing.com/privacy.

10.2. If you Post Content to any public area of Our Website it becomes available in the public domains. We have no control over who sees it or what anyone does with it.

10.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

10.4. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

10.5. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

10.6. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

10.7. Please notify us of any security breach or unauthorised use of your account.

11. Removal of offensive Content

11.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

11.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

11.3. If you are offended by any Content, the following procedure applies:

11.3.1 your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email;

11.3.2 we shall remove the offending Content as soon as we are reasonably able;

11.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

11.3.4 we may re-instate the Content about which you have complained or not.

11.4. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

11.5. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

12. Security of Our Website

12.1. If you violate Our Website, we shall take legal action against you.

12.2. You now agree that you will not, and will not allow any other person to:

12.2.1 modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

12.2.2 link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;

12.2.3 download any part of Our Website, without our express written consent;

12.2.4 collect or use any product listings, descriptions, or prices;

12.2.5 collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

12.2.6 aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

12.2.7 share with a third party any login credentials to Our Website.

12.3. Despite the above terms, we now grant a licence to you to:

12.3.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

12.3.2 you may copy the text of any page for your personal use in connection with the purpose of Our Website or a Service we provide.

13. Disclaimers and limitation of liability

13.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.

13.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

13.3. We make no representation or warranty that the Services will be:

13.3.1 useful to you;

13.3.2 of satisfactory quality;

13.3.3 fit for a particular purpose;

13.3.4 available or accessible, without interruption, or without error;

13.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

13.5. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Services concerned.

13.6. We shall not be liable to you for any loss or expense which is:

13.6.1 indirect or consequential loss

13.7. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017, as well as to us.

13.8. If you become aware of any breach of any term of this agreement by any person, please tell us immediately. We welcome your input [but do not guarantee to agree with your judgement.]

13.9. Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.

13.10. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

Our total liability under this agreement, however it arises, shall not exceed the sum of £ [10,000]. This applies whether your case is based on contract, tort or any other basis in law.

13.11. This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us. Any of them may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017.

13.12. Nothing in this agreement excludes liability for a party's fraud.

14. Duration and termination

14.1. This agreement shall operate for the period for which you have subscribed to Joanne Sims Wellbeing Membership Service.

14.2. We may terminate this agreement at any time, for any reason, with immediate effect by sending you notice to that effect by post or email.

14.3. Termination by either party shall have the following effects:

14.3.1 your right to use the Services immediately ceases;

14.3.2 we are under no obligation to forward any unread or unsent messages to you or any third party.

14.4. In the event of such termination by us, we will within seven days refund to you the balance of your subscription outstanding for any Service, pro rata with time not elapsed.

14.5. There shall be no re-imbursement or credit if the Service is terminated due to your breach of the terms of this agreement.

14.6. We retain the right, at our sole discretion, to terminate any and all parts of the Services provided to you, without refunding to you any fees paid if we decide in our absolute discretion that you have failed to comply with any of the terms of this agreement.

15. Storage of data

15.1. We assume no responsibility for the deletion or failure to store or deliver email or other messages.

15.2. We may, from time to time, set a limit on the number of messages you may send, store, or receive through the Service. We may delete messages in excess of that limit. We shall give you notice of any change to your limit, except in an emergency.

15.3. You accept that we cannot be liable to you for any such deletion or failure to deliver to you.

16. Interruption to Services

16.1. If it is necessary for us to interrupt the Services, we will give you reasonable notice where this is possible and when we think the down time is such as to justify telling you.

16.2. You acknowledge that the Services may also be interrupted for many reasons beyond our control.

16.3. You agree that we are not liable to you for any loss, foreseeable or not, arising from any interruption to the Services.

17. Indemnity

You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:

17.1. any act, neglect or default of yours in connection with this agreement or your use of the Services;

17.2. your breach of this agreement;

17.3. your failure to comply with any law;

17.4. a contractual claim arising from your use of the Services.

18. Dispute resolution

The following terms apply in the event of a dispute between the parties:

18.1. If you are not happy with our services or have any complaint then you must tell us by email message to our email address which you will find on Our Website.

18.2. Detailed information about our complaint handling procedure is available upon request.

18.3. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with the other in a process of mediation or arbitration.

19. Miscellaneous matters

19.1. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

19.2. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

19.3. If you are in breach of any term of this agreement, we may:

19.3.1 terminate your account and refuse access to Our Website;

19.3.2 remove or edit Content, or cancel any order at our discretion;

19.3.3 issue a claim in any court.

19.4. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

19.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

19.6. Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender

19.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.

19.8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond its reasonable control, [including any labour dispute between a party and its employees].

19.9. The validity, construction and performance of this agreement shall be governed by the laws of [England and Wales / Scotland / Northern Ireland] and you agree that any dispute arising from it shall be litigated only in that country.

Membership Plans

The SEND Parents Transformational Lounge membership

The SEND Parents Transformational lounge membership plan includes the following:

20.1 Once a month live group coaching session These are the terms and conditions for an online membership.

20.2 This is a UK based product and will be delivered in English.

20.3 It is a group space where members will receive live group coaching session and live accountability/goal setting session with other members of the membership. This will be via a third-party platform link

20.4 Members will be supported and coached in moving towards their self-set targets.

20.5 All sessions will be delivered live and will not be recorded to ensure confidentiality of the information that members choose to share with those present within the session at that time.

20.6 Members will be provided with resources which will be available for them to download and access independently from the group space.

20.7 Membership is delivered using third party platforms including but not limited to Facebook and Google Meet. We take no responsibility for the quality of these services.

20.8 It is the responsibility of the members to ensure they can use the third party software.

20.9 Membership has a private closed Facebook group which only members of the membership have access to once they subscribe to the membership.

21.0 This is a confidential space where all information discussed within the membership will be held within the membership space however there may be expectations to this. Should any information be disclosed that is of a safeguarding nature then Joanne Sims Wellbeing have a duty to comply with all legal requirements surrounding any concerns.

21.1 Plans available for this membership are the limited Early bird membership at £25 a month and Standard membership plan at £29 a month ongoing.